Returns 

If you are not satisfied for whatever reason with a Product you bought on the Site, it is possible to return it for refund within 30 days from the date you received it unless otherwise indicated in the Product listing. You must first advise the Vendor associated with your order in your account to obtain a return authorization (‘’RA’’) number before returning a Product. (‘’RA’’)numbers are valid for 30 days, within which time the returned Products should be received by the Vendor. No returns will be accepted without having previously obtained an (‘’RA’’) number. The Product must then be returned in its original packaging (in perfect condition for resale) with its receipt and your (‘’RA’’)number. Reimbursement will be denied for any Products which do not conform to the above mentioned conditions.

Build-it-yourself Robots & Kits are not refundable once assembled. Robot Parts requiring assembly or soldering are also not refundable once assembled, soldered or modified in any way. All sales of robotic software and apps are final and cannot be refunded or exchanged. Returns are not accepted on special orders and clearance items except when they are found defective, in which case the Product may be repaired or replaced at the Vendor’s discretion. 20% Restocking fees may apply if you are returning a large quantity of the same Product that was ordered specifically for you from the manufacturer.

Please note that all items will be reimbursed within 7 days of receiving the Product (shipping fees excluded). You must also cover the cost of returning the Product. Shipping fees will only be refunded if the return is a result of a shipping error on our part. Cleaning fees of £100 may also be charged if a domestic robot is returned and has not been properly cleaned.

If you think your goods are of unsatisfactory quality, unfit for purpose or not as described: 

• Under the Consumer Rights Act 2015 you have a legal right to reject goods that are of unsatisfactory quality, unfit for purpose or not as described, and get a full refund - as long as you do this within 30 days of receiving the goods. 
• You will need to notify us of the problem by describing the issue in an email to: sales@active-robots.com or telephoning us on +44(0)176 1234 328
  We will either ask you to return the goods (we will refund the postage) and a replacement or refund will be offered.