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How to Order
All pricing in £ GBP (Great Britain Pound) Sterling shown with and without VAT (Value Added Tax), P&P (Postage and Packaging) is added within the shopping cart.
We offer secure 24hr on-line ordering, or ordering by phone, fax or post. We also accept most institutional purchase orders. Dispatch is usually the same day for orders received by 3.00 pm GMT. We dispatch by Royal Mail First or Second Class Recorded delivery, Special Delivery by 1pm or UPS courier service.
Worldwide Online Ordering - There's no safer way to shop online
Browse our catalogue and build up your shopping cart. Payment can be made by Visa, Mastercard, Maestro, Solo, Visa Electron or Amex (Credit/Debit Card symbols shown above). Alternatively you can select to use PayPal within the shopping cart. Your Credit Card details will be collected using a SSL secured server (a lock symbol will appear in your web browser). A confirmation e-mail will be sent to you immediately your order is placed.
Ordering by Phone
Phone us on+44 (0)1761 234 328 or Freephone in the UK 0800 756 9913 with your order requirements. We will then calculate P&P and VAT and process your credit/debit card details.
Ordering by Fax
Download an order form in PDF format. Use the website shopping cart to calculate P&P and VAT (no personal information is required to do this). Complete the form in black ink and fax it to us on +44 (0)1761 233 162
Ordering by Post
Download an order form in PDF format. Use the website shopping cart to calculate P&P and VAT (no personal information is required to do this). Complete the form and post it to :
Active Robots (Retail) Limited
Unit 7, New Rock Industrial Estate
We accept purchase orders from Schools, Colleges, Universities & Government Agencies within the United Kingdom. Please contact our sales department by phone or email: firstname.lastname@example.org to discuss your requirements.
Currency = £ GBP (Great Britain Pound) Sterling
When you place your on-line order, your credit card company will convert from Pound Sterling to your local currency. The prevailing exchange rate charged by your credit card provider will be shown on your credit card statement.
Calculating Postage and Packing
1. For shipments within the UK, we offer First Class and Second Class Recorded delivery, Royal Mail Special Delivery by 1pm (Monday to Frday deliveries) and UPS courier service for items over 2 kilos. A tracking number for the Royal Mail Special Delivery by 1pm is sent via email to the customer on despatch. First and Second Class Recorded Deliveries are non-trackable but confirm delivery.
2. Overseas orders are despatched by Royal Mail International Tracked and Signed service or UPS (depending on the weight and destination).
3. Please contact us if you prefer an alternative service and we will look at the available shipping options for you.
The Shipping Classifications Are:
- United Kingdom
- European Union
- North America
- Rest of the World
Bank Payment / Wire Transfer - GBP Pound Sterling only
Bank Details: NatWest Bank
Beneficiary: Active Robots (Retail) Ltd
Account Number: 55828698
Sort Code: 60-14-24