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How to Order

Secure Payment Methods

 

All pricing in £ GBP (Great Britain Pound) Sterling shown with and without VAT (Value Added Tax), P&P (Postage and Packaging) is added within the shopping cart.

We offer secure 24hr on-line ordering, or ordering by phonefax or post. We also accept most institutional purchase orders. Dispatch is usually the same day for orders received by 3.00 pm GMT. We dispatch by Royal Mail First or Second Class Recorded delivery, Special Delivery by 1pm or UPS courier service.

Worldwide Online Ordering - There's no safer way to shop online

Browse our catalogue and build up your shopping cart. Payment can be made by Visa, Mastercard, Maestro, Solo, Visa Electron or Amex (Credit/Debit Card symbols shown above). Alternatively you can select to use PayPal within the shopping cart. Your Credit Card details will be collected using a SSL secured server (a lock symbol will appear in your web browser). A confirmation e-mail will be sent to you immediately your order is placed.

Ordering by Phone

Phone us on+44 (0)1761 234 328 or Freephone in the UK 0800 756 9913 with your order requirements. We will then calculate P&P and VAT and process your credit/debit card details.

Ordering by Fax

Download an order form in PDF format. Use the website shopping cart to calculate P&P and VAT (no personal information is required to do this). Complete the form in black ink and fax it to us on +44 (0)1761 233 162

Ordering by Post

Download an order form in PDF format. Use the website shopping cart to calculate P&P and VAT (no personal information is required to do this). Complete the form and post it to :

Active Robots (Retail) Limited 
Unit 7, New Rock Industrial Estate 
Chilcompton 
Radstock 
Somerset 
BA3 4JE 
United Kingdom

Purchase Orders

We accept purchase orders from Schools, Colleges, Universities & Government Agencies within the United Kingdom. Please contact our sales department by phone or email: sales@active-robots.com to discuss your requirements.

Currency = £ GBP (Great Britain Pound) Sterling

When you place your on-line order, your credit card company will convert from Pound Sterling to your local currency. The prevailing exchange rate charged by your credit card provider will be shown on your credit card statement.

Calculating Postage and Packing

1. For shipments within the UK, we offer First Class and Second Class Recorded delivery, Royal Mail Special Delivery by 1pm (Monday to Frday deliveries) and UPS courier service for items over 2 kilos. A tracking number for the Royal Mail Special Delivery by 1pm is sent via email to the customer on despatch. First and Second Class Recorded Deliveries are non-trackable but confirm delivery.

2. Overseas orders are despatched by Royal Mail International Tracked and Signed service or UPS (depending on the weight and destination).

3. Please contact us if you prefer an alternative service and we will look at the available shipping options for you.

The Shipping Classifications Are:

  • United Kingdom
  • European Union
  • North America
  • Rest of the World
The shopping cart can be used to calculate postage and packaging and VAT without entering any personal information.
 
Please contact us at sales@active-robots.com if you need assistance with calculating postage and packaging.
 

Bank Payment / Wire Transfer - GBP Pound Sterling only

Bank Details:            NatWest  Bank

Beneficiary:              Active Robots (Retail) Ltd

Account Number:     55828698

Sort Code:                 60-14-24

IBAN:                         GB22NWBK60142455828698

SWIFT:                      NWBKGB2L

 

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