active-robots.com Terms and Conditions

Your use of the content and service provided on this website and any other website operated and/or controlled by Active Robots Limited ("the Website") are subject to these Terms and Conditions, the Copyright Statement, the Privacy Policy and Disclaimer Notice on this website ("the Terms") (click the "copyright statement", "privacy policy" and "disclaimer notice" to read these). We reserve the right to change these Terms from time to time, at our sole discretion. Your use of these services will mean that you expressly accept the Terms.

It is essential that our customers feel secure and have confidence in the services we offer. Active Robots operates the following voluntary Code of Practise. This code in no way invalidates customers statutory rights under law and is designed to enhance legal redress.

Our Customers may:

1. Cancel any orders placed at any time before despatch without reason being given.

2. Under the Distance Selling Regulations 2000 orders may be cancelled within 7 workings days and within 7 working days of goods received. In the event of an unwanted order being received, the 7 working day cancellation period begins on the "day after" the day that the goods were received.

3. On line orders may be placed with credit card, credit card information sent separately (Mail-Order or Fax) or by proforma invoice.

Prices

Prices shown are in UK Pounds. Postage and packing is charged on scale which reflects the quantity of the order, and the distance UK and worldwide. Full details can be found here.

Delivery

All orders are despatched within 48 hours of clearance of funds. If for some reason we cannot deliver within the agreed time we will inform you immediately and, with your agreement, arrange another time for delivery.

Security

All payment details are processed using 128 bit encryption technology.

Returns and refund

If you are not satisfied with products you've bought from us, you may return them in the condition received within 7 days of your receipt and obtain a full refund from us. Your are responsible for postage charges for returns .

We are not responsible for goods lost or damaged in transit. Proof of postage is sufficient proof of receipt.

This Product Limited Warranty does not affect the buyers' statutory rights.

Receipts, bills and settlement mistakes

Handling complaints

We promise to deal with complaints effectively and in a manner that is:

• fair;
• confidential;
• effective;
• easy to use;
• speedy - We set time limits for taking action and telling our customers what you are doing;
• informative - so that we know which services we need to improve;
• simple to understand and use; and
• checked - to make sure that all is working well and getting better.

Customer service and support is available by Email at any time or by telephone +44 (0)176 123 9267 Monday to Friday 9am to 5.30 pm and Saturday 9am to 1.30pm. The cost of telephone calls will be the usual rates charged by your service provider.