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√ Quality Service & Customer SatisfactionYour use of the content and service provided on this website and any other website operated and/or controlled by Active Robots Limited ("the Website") are subject to these Terms and Conditions, the Copyright Statement, the Privacy Policy and Disclaimer Notice on this website ("the Terms") (click the "copyright statement", "privacy policy" and "disclaimer notice" to read these). We reserve the right to change these Terms from time to time, at our sole discretion. Your use of these services will mean that you expressly accept the Terms. ISO Quality Award for Active Robots LtdActive Robots is delighted to announce that we have successfully achieved registration to the BS EN ISO 9001:2008 standard. Following an assessment by an independent organisation, Active Robots has been successful in achieving ISO 9001 Certification. This internationally recognised prestigious award for quality is an International Standard in use worldwide as a benchmark for Quality. The award recognises Active Robots commitment to an exceptional quality of service. With only around 3% of UK business holding this Certificate, Active Robots are now at the forefront of quality service and customer care. Ever since the company was founded quality has been important to us. Careful recording of all business functions, requirements and outcomes is a vital part of ensuring we give our customers the best possible service. It also allows us to follow up queries, provide support and customer care long after an order has been completed. Neil Urquhart, who undertook the assessment for CQS Certified Quality Systems, paid particular tribute to “the investor in people and training that enables Active Robots to provide an efficient service to their customers.” Customer feedback is a key part of maintaining standards. We listen to our customers’ needs and where possible try to anticipate them in advance. Please let us know how we are doing. We carry out regular customer satisfaction surveys and look forward to receiving your comments.
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